Business Workflow Systems

Coordinate customers, staff, approvals, evidence and deadlines while giving managers a current view of progress, responsibilities and available capacity.

Features

• Customer, service, agreement and service-request records
• Positions, reporting lines, staff assignments and availability
• Reusable workflows for consistent service delivery
• Prerequisites, approvals, job assignments and sequenced tasks
• Deadlines, reminders and escalation of delayed work
• Work logs and supporting document, image or video evidence
• Performance targets, measurements and staff assessments
• Customer feedback, corrective actions and resolution tracking
• A secure customer area for requests, agreements and progress
• Operational reports and traceable activity history